User aspects of electronic and mobile government: results from a review of current research. (6th May 2009)

• Record Type: Journal Article
• Authors: Wu, Huijuan; Ozok, A. Ant; Gurses, Ayse P.; Wei, June
• Is Part Of: Electronic government. Volume 6:Number 3(2009)
• Page Start: 233
• Page End: 251
• Publication Date: 2009-05-06
• Subjects: electronic government -- e-government -- mobile government -- m-government -- usability -- user study -- healthcare; Internet in public administration -- Periodicals; 352.380285467805
• Languages: English
• ISSNs: 1740-7494

Abstract

In this paper, the current literature was examined from the perspectives of usability and user aspects concerning electronic and mobile government (m-government) applications and services. The current and prospective application domains of e-government and m-government were analysed and current limitations were determined. Based on the literature, user interface design issues are highly significant for e-government and m-government success. Additionally, the prospects of e-government especially in healthcare area were very strong and due to the high number of conveniences it offered, m-government and corresponding user studies are expected to increase dramatically in the near future.