The gap between citizens and e-government projects: the case for Jordan. (16th July 2008)

• Record Type: Journal Article
• Authors: Mofleh, Samer; Wanous, Mohammed; Strachan, Peter
• Is Part Of: Electronic government. Volume 5:Number 3(2008)
• Page Start: 275
• Page End: 287
• Publication Date: 2008-07-16
• Subjects: e-government -- customer-centric -- strategy -- citizen needs -- developing countries -- Jordan -- electronic government; Internet in public administration -- Periodicals; 352.380285467805
• Languages: English
• ISSNs: 1740-7494

Abstract

Providing better services for citizens and responding to their growing demand for online needs have been major drivers for implementing e-government in developed countries. Many developing countries have also launched their e-government projects claiming that they are based on citizen-centric strategies. However, most developing countries have low internet penetration levels and their citizens do not have the capacity to use advanced e-services. Therefore, it can be questionable how these e-government projects are customer-centric. Are they responding to people's needs or just focusing on citizens' IT access? This research paper investigates Jordan's deployment of e government and examines how citizen-centric it is.