The Experience of Selling Experiences. Issue 2 (2nd April 2016)

• Record Type: Journal Article
• Authors: Mutari, Ellen; Figart, Deborah M.
• Is Part Of: Journal of economic issues. Volume 50:Issue 2(2016)
• Page Start: 478
• Page End: 484
• Publication Date: 2016-04-02
• Subjects: casino gaming -- identity -- job quality -- provisioning; B5 -- J3 -- J4 -- Z1 -- Z3; Economics -- Periodicals; Economics; Économie politique -- Périodiques; Economie; ECONOMICS; ECONOMIC POLICY; Periodicals; 330.05
• DOI: 10.1080/00213624.2016.1179054
• Languages: English
• ISSNs: 0021-3624

Abstract

Abstract: In the experience economy, working conditions — that is, the experience of work — directly affect both job quality and the quality of the experience produced. We propose an alternative definition of job quality and apply this concept to a qualitative study of casino employees. Pay and benefits are crucial elements of sustainable livelihoods. But building a life also requires time away from the job, good health, and supportive institutions, including employers who treat their workers as human beings with complex lives. A good job reinforces, rather than undermines, a positive sense of identity.