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HARVARD Citation
Kansra, P. et al. (2016). Measuring service quality in Indian hospitals: an analysis of SERVQUAL model. International journal of services and operations management. pp. 1-17. [Online].
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Kansra, P. et al. (2016). Measuring service quality in Indian hospitals: an analysis of SERVQUAL model. International journal of services and operations management. pp. 1-17. [Online].