Design Concepts to Support Management of Outpatient Consultations in the Veterans Health Administration. (September 2016)

• Record Type: Journal Article
• Authors: Militello, Laura; Diiulio, Julie; Russ, Alissa; Savoy, April; Flanagan, Mindy; Patel, Himalaya; Weiner, Michael; Roudebush, Richard L.
• Is Part Of: Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Volume 60:Part 1(2016)
• Page Start: 1475
• Page End: 1476
• Publication Date: 2016-09
• Subjects: Human engineering -- Congresses; 620.8205
• DOI: 10.1177/1541931213601338
• Languages: English
• ISSNs: 1541-9312

Abstract

This poster describes a project to improve understanding of the challenges associated with managing consultations in the Veterans Health Administration (VHA). We conducted interviews and observations with primary care providers and specialists at two VHA facilities. Using qualitative analysis, we identified cognitive requirements, challenges associated with each, and design seeds. During the poster session, we will present design concepts exploring interventions to support management of consultations.