Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company. (2016)

• Record Type: Journal Article
• Authors: Goharshenasan, Ali; Shahin, Arash; Esmaelian, Majid
• Is Part Of: International journal of productivity and quality management. Volume 18:Number 1(2016)
• Page Start: 116
• Page End: 134
• Publication Date: 2016
• Subjects: quality management systems -- QMS -- quality assurance -- QA -- quality control -- QC -- importance-performance analysis -- IPA -- multicriteria decision making -- MCDM -- Marjan Tile Company -- performance evaluation -- quality management tools -- Iran; Quality control -- Management -- Periodicals; Industrial productivity -- Management -- Periodicals; 658.5005
• Languages: English
• ISSNs: 1746-6474

Abstract

The aim of this research is to propose a framework for classifying 14 quality management tools based on quality principles. For this purpose, multi-criteria decision-making, importance performance analysis and a survey on 13 process owners of Marjan Tile Company have been conducted. Based on the findings, three packages have been proposed for quality management tools as: 1) relation diagram and process decisions planning chart; 2) check sheets, Pareto diagram, cause and effect diagram, histograms and tree diagram; 3) control chart, procedure diagram, matrix analysis of data, matrix diagrams, scatter diagram, affinity diagram and diagram of concentration of defects.