Determinants of the information systems effectiveness at the Ministry of Communications - Kuwait. (2016)

• Record Type: Journal Article
• Authors: Khalil, Omar E.M.; Ghanim, Haitham G.; Abdel-Razek, Refaat H.
• Is Part Of: International journal of business information systems. Volume 23:Number 4(2016)
• Page Start: 406
• Page End: 431
• Publication Date: 2016
• Subjects: IS effectiveness -- information quality -- system quality -- service quality -- user satisfaction -- individual impact -- Kuwait -- information systems -- job performance impact -- public institutions -- public sector -- government departments; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

As the role of information systems (IS) in public institutions continues to broaden in scope and complexity, it is imperative to determine whether they are effective and how they can be improved. A research model was adopted to investigate IS effectiveness and its determinants at the Ministry of Communications (MOC) of Kuwait. The research model includes five constructs - system quality, information quality, service quality, user satisfaction, and impact on job performance. Ten hypotheses were formulated and tested. The findings substantiate the importance of systems quality, information quality, and service quality as determinants of IS effectiveness, as measured by user satisfaction and impact on job performance. These findings should serve as a foundation for future efforts aimed to improve IS effectiveness at MOC, and contribute to the growing literature on IS effectiveness in public institutions in developing countries.