'We deal with human beings': The emotional labor aspects of criminal investigation. (September 2017)

• Record Type: Journal Article
• Authors: Huey, Laura; Kalyal, Hina
• Is Part Of: International journal of police science & management. Volume 19:Number 3(2017)
• Page Start: 140
• Page End: 147
• Publication Date: 2017-09
• Subjects: Criminal investigation -- emotional labor -- stress -- policing -- trauma; Police administration -- Periodicals; Criminal justice, Administration of -- Periodicals; 363.205
• DOI: 10.1177/1461355717717996
• Languages: English
• ISSNs: 1461-3557

Abstract

Dealing with emotions is a central feature of everyday police work. This is especially the case in relation to criminal investigation work, in which police investigators must grapple with both their own emotions and those of the victims and families with whom they deal. Despite the importance of emotional labor in understanding criminal investigation work, this aspect of their work remains understudied. This study is based on data from 13 in-depth qualitative interviews with members of the Canadian police services. Within it, we explore how officers engage in emotional labor, as well as its impact on these individuals. Although our results are preliminary in nature, they do reveal how managing emotions according to organizationally sanctioned display rules can affect officers' well-being, and highlight the need for future research to enable police organizations to deal more effectively with this form of work-related stress.