Nurse-Led Phone Call Follow-Up Clinics Are Effective for Patients With Prostate Cancer. (September 2017)

• Record Type: Journal Article
• Authors: Casey, RG; Powell, L; Braithwaite, M; Booth, CM; Sizer, B; Corr, JG
• Is Part Of: Journal of patient experience. Volume 4:Number 3(2017)
• Page Start: 114
• Page End: 120
• Publication Date: 2017-09
• Subjects: PSA -- nurse led -- phone -- prostate cancer; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/2374373517706613
• Languages: English
• ISSNs: 2374-3735

Abstract

Introduction: The rising cost of healthcare requires rethinking in terms of resource utilisation care delivery. Nurse-led PSA phone follow-up clinics may provide a suitable option. Materials and methods: 815 patients were recruited for the nurse-led stable prostate cancer telephone follow-up service. A convenience sample was selected for postal questionnaire assessment of their satisfaction. Results: 815 patients had 3683 phone-call follow ups over 10 years. Patients' own understanding of condition varied from average (76.3%) and good (9.2%) in the majority. 87.2% found the service convenient and 75.6% informative. 95.3% found the telephone assessment preferable to attending the outpatient department. 87.2% were keen on savings on transport/travel. 53.5% found it more reassuring. 91.9% of patients felt that everything they wanted to talk about was covered. Discussion: This service can be delivered in a high volume nurse-led service, with high levels of patient satisfaction, as an innovative service development.