Cite
HARVARD Citation
Sparks, B. et al. (2017). A "Triple A" Typology of Responding to Negative Consumer-Generated Online Reviews. Journal of hospitality & tourism research. pp. 719-745. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Sparks, B. et al. (2017). A "Triple A" Typology of Responding to Negative Consumer-Generated Online Reviews. Journal of hospitality & tourism research. pp. 719-745. [Online].