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HARVARD Citation
Song, J. et al. (2015). IT-enabled inter-firm governance model to manage service quality level through customers' feedback. International journal of electronic customer relationship management. pp. 122-137. [Online].
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Song, J. et al. (2015). IT-enabled inter-firm governance model to manage service quality level through customers' feedback. International journal of electronic customer relationship management. pp. 122-137. [Online].