Enhancing the use of e-learning systems in the public sector: a behavioural intention perspective. (2016)

• Record Type: Journal Article
• Authors: Hung, Shin-Yuan; Chen, Charlie C.; Yeh, Ralph Keng-Jung; Huang, Li-Chia
• Is Part Of: Electronic government. Volume 12:Number 1(2016)
• Page Start: 1
• Page End: 26
• Publication Date: 2016
• Subjects: civil servants -- e-learning -- e-government -- DTPB -- decomposed TPB -- theory of planned behaviour -- technology adoption -- electronic learning -- public sector -- behavioural intention -- online learning -- electronic government -- service quality -- civil service -- Taiwan -- attitude -- behavioural control -- usefulness -- compatibility -- ease of use -- interpersonal influence -- external influence -- subjective norm -- self-efficacy -- professional core competency; Internet in public administration -- Periodicals; 352.380285467805
• Languages: English
• ISSNs: 1740-7494

Abstract

Using electronic learning (e-learning) can enhance a civil servant's proficiency in performing quality service to civilians. However, civil servants tend to be passive adopters of innovative technology. Increasing the intention of them to adopt e-learning has the potential of improving the quality of civil services. This study proposes a research model based on the Decomposed Theory of Planned Behaviour. 416 responses were collected from four counties of Taiwan. The analysis results indicate that attitude and behavioural control have a positive effect on a civil servant's behavioural intention of adopting e-learning. However, the subjective norm has a negative effect on behavioural intention. Usefulness, compatibility, and ease of use have a positive effect on attitude. Interpersonal influence and external influence have a positive effect on the subjective norm. Self-efficacy and professional core competency have a positive effect on behavioural control. Academic and practical implications are drawn from these findings.