Financial versus Non-Financial Incentives for Improving Patient Experience. (May 2015)

• Record Type: Journal Article
• Authors: Lee, Thomas H.
• Is Part Of: Journal of patient experience. Volume 2:Number 1(2015)
• Page Start: 4
• Page End: 6
• Publication Date: 2015-05
• Subjects: compassionate care -- healthcare quality -- patient experience -- physician engagement -- financial incentives -- transparency -- care coordination; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/237437431500200102
• Languages: English
• ISSNs: 2374-3735

Abstract

Delivering compassionate and coordinated care is a goal for all health care providers. Humans are not always consistent, though, both individually and collectively, and this is why everyone needs incentives to be at their best and to try to always be improving. The endlessly interesting question in patient experience is, what should those incentives look like? Should they be financial or nonfinancial? Dr. Thomas H. Lee explores what is most effective in regard to engaging and motivating physicians. While different approaches will work in different organizational cultures, financial incentives have their role in performance improvement. Compassionate coordinated care should be a social norm and be pursued by all health care organizations.