Change in the Finnish healthcare: managerial sensemaking in the private sector. (2015)

• Record Type: Journal Article
• Authors: Lammassaari, Maarit; Hiltunen, Esa
• Is Part Of: International journal of services technology and management. Volume 21:Number 1-3(2015)
• Page Start: 5
• Page End: 15
• Publication Date: 2015
• Subjects: managerial sensemaking -- healthcare change -- private healthcare sector -- intensive case study -- Finland -- healthcare management; Service industries -- Management -- Periodicals; Service industries -- Technological innovations -- Periodicals; 658.005
• Languages: English
• ISSNs: 1460-6720

Abstract

This intensive case study explored managerial sensemaking during a change in the Finnish healthcare. In order to achieve the purpose of the study, an interview was carried out with a manager acting in the private healthcare sector while major political decisions about the future of the healthcare system were waited in the healthcare field. A sensemaking perspective was adopted as a methodological tool for analysing the interview data. Healthcare change is perceived as an uncertain and a constant change environment for the private healthcare sector. The social change is greatly impacting on the changes occurring in the companies. Our paper provides a way of understanding healthcare changes and furthers the empirical use of sensemaking as a method.