Mobile payment value networks: designing a collaboration tool to approach key partnership issues. (2015)

• Record Type: Journal Article
• Authors: Dennehy, Denis; Adam, Frederic; Carton, Fergal
• Is Part Of: International journal of business excellence. Volume 8:Number 4(2015)
• Page Start: 396
• Page End: 416
• Publication Date: 2015
• Subjects: design science -- mobile payment -- m-payment -- value networks -- Partnership Management Canvas -- PMC -- focus groups; Reengineering (Management) -- Periodicals; Benchmarking (Management) -- Periodicals; Performance -- Management -- Periodicals; 658.401305
• Languages: English
• ISSNs: 1756-0047

Abstract

Over the past decade, the mobile payment (m-payment) phenomenon has been approached by researchers from diverse backgrounds, each providing a new perspective to this complex topic. Yet, the search for a universal m-payment solution remains elusive. The authors have adopted a design science research approach as it is a problem solving research paradigm that seeks to design and evaluate innovative artefacts with the desire to improve an environment. By adopting a design science research approach, a collaboration tool in the form of a Partnership Management Canvas (PMC) is designed and evaluated through a series of focus groups with over eighty practitioners. The PMC provides practitioners with a common platform that enables them to approach key partnership issues when forming of an m-payment value network. As design science research is a research paradigm that is frequently misunderstood and even resisted by some researchers, it is logical that the paper commences by clarifying what is design science research.