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HARVARD Citation
Kim, B. et al. (2016). Analysis of satisfiers and dissatisfiers in online hotel reviews on social media. International journal of contemporary hospitality management. 28 (9), pp. 1915-1936. [Online].
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Kim, B. et al. (2016). Analysis of satisfiers and dissatisfiers in online hotel reviews on social media. International journal of contemporary hospitality management. 28 (9), pp. 1915-1936. [Online].