Work Engagement in the Public Service Context: The Dual Perceptions of Job Characteristics. Issue 13 (3rd October 2018)

• Record Type: Journal Article
• Authors: Noesgaard, Mette Strange; Hansen, Jesper Rosenberg
• Is Part Of: International journal of public administration. Volume 41:Issue 13(2018)
• Page Start: 1047
• Page End: 1060
• Publication Date: 2018-10-03
• Subjects: Job characteristics -- job demand-resources (JD-R) model -- public service motivation -- work engagement; Public administration -- Periodicals; 351.05
• DOI: 10.1080/01900692.2017.1318401
• Languages: English
• ISSNs: 0190-0692

Abstract

ABSTRACT: Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers' perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed.