An evaluation framework for ICT capacity building projects: Action research in Armenia. (November 2016)

• Record Type: Journal Article
• Authors: Lannon, John
• Is Part Of: Information development. Volume 32:Number 5(2016)
• Page Start: 1585
• Page End: 1599
• Publication Date: 2016-11
• Subjects: capacity building -- evaluation -- human rights -- non-governmental organizations -- information systems projects -- Armenia; Library science -- Periodicals; Information science -- Periodicals; 020.5
• DOI: 10.1177/0266666915615645
• Languages: English
• ISSNs: 0266-6669

Abstract

This paper presents a project evaluation framework for capacity building ICT projects, and describes an action research initiative in which the framework was piloted. The framework is a five stage process that draws on soft systems thinking and best practice in areas like ICTs for development and information systems evaluation. The action research was a collaborative undertaking between the author and an international non-governmental organization, and involved a project to develop information management solutions for four non-governmental organizations in Armenia.