Patterns and trends from a quantitative analysis of the Culture Excellence assessment program. (11th June 2018)

• Record Type: Journal Article
• Authors: Taylor, Joanne Zaida; Budworth, Luke
• Is Part Of: Worldwide hospitality and tourism themes. Volume 10:Number 3(2018)
• Page Start: 330
• Page End: 344
• Publication Date: 2018-06-11
• Subjects: Quantitative -- Quality -- Psychology -- Organisation -- Food safety -- Culture Excellence; Hospitality industry -- Periodicals; Tourism -- Periodicals; 338.479105
• DOI: 10.1108/WHATT-02-2018-0007
• Languages: English
• ISSNs: 1755-4217

Abstract

Abstract : Purpose: The purpose of this paper is to examine trends in safety and quality culture, using quantitative data gathered from food companies who have taken the Culture Excellence assessment. It is the fourth paper in a theme issue of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture. Design/methodology/approach: The quantitative elements of the Culture Excellence assessment were analysed, exploring the differences between different dimensions of culture and the potential variation between managers, supervisors and operators. Findings: Managers were found to generate higher scores for the culture of their company than operators, and to have particularly higher scores in certain dimensions of culture (e.g. Empowerment). Operators however reported receiving food safety training more frequently. Operators were also more likely to have a positive result on practical elements of the assessment (e.g. targets) than psychological ones (e.g. reward). All of the above findings were statistically significant at p < 001 with small to medium effect sizes. Originality/value: This paper introduces quantitative data on food safety culture from the food industry with quantitative analysis to highlight issues and trends. It will be of value to food safety and quality practitioners, trainers, auditors and other stakeholders involved in the food industry.