Examining the nature, causes, and consequences of profiles of organizational citizenship behavior. (29th December 2017)

• Record Type: Journal Article
• Authors: Klotz, Anthony C.; Bolino, Mark C.; Song, Hairong; Stornelli, Jason
• Other Names: Meyer Ines guestEditor.; Carr Stuart C. guestEditor.; Foster Lori guestEditor.
• Is Part Of: Journal of organizational behavior. Volume 39:Number 5(2018)
• Page Start: 629
• Page End: 647
• Publication Date: 2017-12-29
• Subjects: citizenship fatigue -- citizenship motives -- job performance -- organizational citizenship behavior -- workplace status; Industrial sociology -- Periodicals; Organizational behavior -- Periodicals; Psychology, Industrial -- Periodicals; 302.35
• DOI: 10.1002/job.2259
• Languages: English
• ISSNs: 0894-3796

Abstract

Summary: Research on organizational citizenship behavior (OCB) typically focuses on either one type of OCB or an aggregate of multiple types of OCB. We investigate a third conceptualization of OCB by examining how employees use conscientiousness, sportsmanship, civic virtue, courtesy, and altruism in distinct combinations. In Study 1, we identify 5 profiles of citizenship in a sample of 129 workers in a medium‐sized firm. Some employees used either high levels (prosocial citizens), above average levels (contributors), or low levels of all 5 OCBs (disengaged). Another profile of employees (specialists) displayed relatively high levels of civic virtue and altruism, and a final profile of employees (moderates) engaged in below‐average levels of all OCBs except conscientiousness. We also found that organizational concern citizenship motives related to these profiles. In Study 2, using a more generalizable sample of over 400 employees, we replicated 4 of the 5 profiles and identified a group of employees who mainly engaged in OCBs aimed at others (good coworkers). Using data collected at 3 points in time, we also found that citizenship motives (impression management, prosocial values, and organizational concern) predicted all 5 OCB profiles and that these profiles predicted job performance ratings, workplace status, and citizenship fatigue.