A Cashless Society for All: Determining Consumers' Readiness to Adopt Mobile Payment Services. Issue 3 (3rd July 2018)

• Record Type: Journal Article
• Authors: Humbani, M.; Wiese, M.
• Is Part Of: Journal of African business. Volume 19:Issue 3(2018)
• Page Start: 409
• Page End: 429
• Publication Date: 2018-07-03
• Subjects: Adoption -- technology readiness index (TRI) -- drivers -- inhibitors -- mobile payment services -- gender; Africa -- Commerce -- Periodicals; Africa -- Economic conditions -- Periodicals; 338.96
• DOI: 10.1080/15228916.2017.1396792
• Languages: English
• ISSNs: 1522-8916

Abstract

ABSTRACT: The technology readiness index was applied to determine consumers' readiness to adopt mobile payment services and the moderating effect of gender. Gender has been identified as a key variable in adoption and its vital role in market segmentation and gender empowerment obliges its inclusion. The results of the regression analysis indicate that convenience and compatibility drive consumers' adoption whereas risk, cost and insecurity are inhibitors. Furthermore, gender moderates only the relationship between convenience and the adoption of mobile payment services. Given the moderating effect of gender, companies should initiate advertising campaigns targeting women opinion leaders in advertisements, which can in turn encourage and educate other women to enjoy the convenience of mobile payments. Results provide insights on how to increase adoption and reduce the gender gap in mobile payment services.