Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues*. Issue 3 (3rd July 2018)

• Record Type: Journal Article
• Authors: Salman, Rosine; Daim, Tugrul; Raffo, David; Dabic, Marina
• Is Part Of: International journal of management science and engineering management. Volume 13:Issue 3(2018)
• Page Start: 147
• Page End: 157
• Publication Date: 2018-07-03
• Subjects: Project management -- strategic management; Management science -- Periodicals; Engineering -- Management -- Periodicals; Engineering -- Management; Management science; Periodicals; 658.005
• DOI: 10.1080/17509653.2017.1381052
• Languages: English
• ISSNs: 1750-9661

Abstract

Abstract: This research investigated Capability Maturity Models (CMMs) / Capability Maturity Model Integration (CMMI) best practices and their effects on managing and mitigating critical issues associated with offshore development. Using a web-based survey, data were collected from 451 Information Technology (IT) and software development firms in the US. The results of the analysis show that IT companies applying CMM/CMMI models have fewer issues associated with IT offshoring. When US IT companies utilizing and incorporating different practices from Team Software Process (TSP) and People CMM into CMMI-DEV/SVC is CMMI for Development and Services (CMMI-DEV/SVC) and CMMI for Acquisition (CMMI-ACQ), they have fewer offshoring issues related to language barriers and cultural differences.