Cite
HARVARD Citation
Sengupta, S. et al. (2018). The Effects of Apologies for Service Failures in the Global Online Retail. International journal of electronic commerce. 22 (3), pp. 419-445. [Online].
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Sengupta, S. et al. (2018). The Effects of Apologies for Service Failures in the Global Online Retail. International journal of electronic commerce. 22 (3), pp. 419-445. [Online].