Developing a product–service system through a productisation strategy: a case from the 3PL industry. Issue 6 (19th March 2018)

• Record Type: Journal Article
• Authors: Lahy, Andrew; Li, Ai Qiang; Found, Pauline; Syntetos, Aris; Wilson, Mike; Ayiomamitou, Nicole
• Is Part Of: International journal of production research. Volume 56:Issue 6(2018)
• Page Start: 2233
• Page End: 2249
• Publication Date: 2018-03-19
• Subjects: supply chain management -- product service systems -- logistics -- productisation -- 3PL; Factory management -- Periodicals; 658.57
• DOI: 10.1080/00207543.2017.1367861
• Languages: English
• ISSNs: 0020-7543

Abstract

Abstract : A Product–Service System (PSS) is created by combing a tangible product and an intangible service into one integrated offering. Thus, a PSS can be achieved by a production company adding intangible services to a product using a servitisation strategy or by a service company adding a tangible product to a service by means of a productisation strategy. The focus of this paper is on the latter. Our work demonstrates a significant gap in the literature in this area. To address this, we adapt an existing PSS conceptual framework as a means to identify the driving and restraining forces considered by a service company as it explored the possibility of pursuing a PSS productisation strategy. The conceptual framework is applied in an exploratory case study with a 3PL service provider. Application of the framework reveals new driving and restraining forces not previously discussed in the literature. Furthermore, it allows a preliminary quantification of the driving and restraining forces using a force field analysis approach. Our work contributes towards the expansion of the empirical knowledge base in the area of PSS.