Managing Identity Conflicts in Organizations: A Case Study of One Welfare Nonprofit Organization. (August 2016)

• Record Type: Journal Article
• Authors: Chenhall, Robert H.; Hall, Matthew; Smith, David
• Is Part Of: Nonprofit and voluntary sector quarterly. Volume 45:Number 4(2016)
• Page Start: 669
• Page End: 687
• Publication Date: 2016-08
• Subjects: identity -- conflict -- routines -- artifacts -- case study; Nonprofit organizations -- Periodicals; Voluntarism -- Periodicals; Charity organization -- Periodicals; 361.763
• DOI: 10.1177/0899764015597785
• Languages: English
• ISSNs: 0899-7640

Abstract

How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman's (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artifacts in facilitating or constraining particular identity management responses.