An ELITE service model: Creating and implementing a peer-to-peer library tech support team. Issue 2 (3rd April 2018)

• Record Type: Journal Article
• Authors: Elliott, Christine R.; Vandenbark, R. Todd; TeKippe, Stephanie
• Is Part Of: College & undergraduate libraries. Volume 25:Issue 2(2018)
• Page Start: 110
• Page End: 121
• Publication Date: 2018-04-03
• Subjects: technology support -- student assistants -- peer tutoring -- academic libraries -- college students -- student employment -- information commons; Academic libraries -- United States -- Periodicals; Undergraduate libraries -- United States -- Periodicals; 027.7097305
• DOI: 10.1080/10691316.2018.1441770
• Languages: English
• ISSNs: 1069-1316

Abstract

ABSTRACT: Academic libraries are providing technical support and assistance to their patrons using models such as the information commons, learning commons, and designated service points. Applying a constructivist, experiential approach, one small liberal arts college created a team of students to provide peer-to-peer tech support in response to an influx of new technology resources and equipment available for checkout. This team has provided much-needed services to the campus and an important professional development opportunity for its members. This experience offers a useful example for implementing in-house technical support in libraries at similar institutions.