The importance of considering resource's tasks when modeling healthcare services with discrete-event simulation: an approach using work sampling method. Issue 2 (1st May 2017)

• Record Type: Journal Article
• Authors: Baril, C; Gascon, V; Miller, J; Bounhol, C
• Is Part Of: Journal of simulation. Volume 11:Issue 2(2017)
• Page Start: 103
• Page End: 114
• Publication Date: 2017-05-01
• Subjects: discrete event simulation -- work sampling -- healthcare processes -- outpatient clinic -- nurse tasks; Operations research -- Periodicals; Mathematical models -- Periodicals; Simulation methods -- Periodicals; 511.805
• DOI: 10.1057/jos.2016.6
• Languages: English
• ISSNs: 1747-7778

Abstract

Abstract: Discrete event simulation (DES) is increasingly used to model and analyse healthcare systems processes. Unlike the manufacturing industry, healthcare personnel benefits from a professional independence allowing them to choose the next task to accomplish. Because of this characteristic modelling healthcare systems with DES is more complex. This paper introduces a work sampling method to model nurses' direct and indirect tasks in a haematology-oncology clinic. We show how this method helps to obtain a more realistic DES model.