Integration of Cognitive Task Analysis and Design Thinking for Autonomous Helicopter Displays. (December 2015)

• Record Type: Journal Article
• Authors: Papautsky, Elizabeth Lerner; Dominguez, Cynthia; Strouse, Robert; Moon, Brian
• Is Part Of: Journal of cognitive engineering and decision making. Volume 9:Number 4(2015:Dec.)
• Page Start: 283
• Page End: 294
• Publication Date: 2015-12
• Subjects: human–automation interaction -- CTA -- design thinking -- human–system interface -- flight displays; Human-computer interaction -- Periodicals; User-centered system design -- Periodicals; 004.019
• DOI: 10.1177/1555343415602624
• Languages: English
• ISSNs: 1555-3434

Abstract

Ensuring that unmanned aerial systems' (UAS) control stations include a tight coupling of systems engineering with human factors, cognitive analysis, and design is key to their success. We describe a combined cognitive task analysis (CTA) and design thinking effort to develop interfaces for an operator controlling an autonomous helicopter, a prototype system that the Office of Naval Research is developing. We first conducted CTA interviews with subject-matter experts having expertise in UAS flight operations, helicopter resupply, military ground forces, and marine airspace control. Data informed the development of analysis products, including human–system interface requirements, which drove the creation of design concepts through ideation sessions using design thinking methods. We validated and refined the design concepts with UAS pilots. We provide an overview of our process, illustrated by details of a timeline display development. Significant aspects of our work include close integration of CTA and design thinking efforts, designing for an "envisioned world" of interaction with highly autonomous helicopter systems, and the importance of knowledge elicitation early in system design. This effort represents a successful demonstration of an innovative design process in developing UAS interfaces.