Enhancing patient experience through personalization of health services. Issue 5 (September 2015)

• Record Type: Journal Article
• Authors: Snowdon, Anne W.; Alessi, Charles; Bassi, Harpreet; DeForge, Ryan T.; Schnarr, Karin
• Is Part Of: Healthcare management forum. Volume 28:Issue 5(2015)
• Page Start: 182
• Page End: 185
• Publication Date: 2015-09
• Subjects: Health services administration -- Periodicals; Health services administration -- Canada -- Periodicals; 362.1068
• DOI: 10.1177/0840470415588656
• Languages: English
• ISSNs: 0840-4704

Abstract

Patient engagement is a challenge many leaders are facing, as consumer expectations of health services demand a more personalized approach to care. This article examines consumer trends that are influencing patient engagement and empowerment relative to the use of digital technologies. Informed by consumer and population health trends that can personalize health services, three strategies leaders can engage to strengthen patient experience include placing greater focus on personal health and wellness, shifting towards personalized rather than standardized healthcare, and facilitating the democratization of healthcare information.