A Multilevel Examination of the Impact of Team Interpersonal Processes. (April 2015)

• Record Type: Journal Article
• Authors: Killumets, Elar; D'Innocenzo, Lauren; Maynard, M. Travis; Mathieu, John E.
• Is Part Of: Small group research. Volume 46:Number 2(2015:Apr.)
• Page Start: 227
• Page End: 259
• Publication Date: 2015-04
• Subjects: teams -- interpersonal processes -- familiarity -- effectiveness; Small groups -- Periodicals; Small groups -- Research -- Periodicals; Group Processes -- Periodicals; Psychotherapy, Group -- Periodicals; 302.3405
• DOI: 10.1177/1046496415573631
• Languages: English
• ISSNs: 1046-4964

Abstract

This study examined factors that affect individuals' intentions to remain with their current organization, as well as team-level, manager-rated effectiveness, using a sample of 78 teams from a large grocery store chain within the Baltic region. The results suggest that team interpersonal processes play a key mediating role in facilitating both outcomes. Specifically, interpersonal processes had a positive effect on manager-rated team effectiveness. Furthermore, the quality of team interpersonal processes had a significant positive impact on employees' commitment to the organization, which, in turn, was found to enhance employees' intention to remain in that organization. Similarly, professional familiarity served as a salient antecedent of team interpersonal processes. This study, thus, offers evidence of the multilevel importance of interpersonal processes as a critical driver of both team- and individual-level outcomes.