A Process Model of Trust in Automation: A Signal Detection Theory Based Approach. (September 2014)

• Record Type: Journal Article
• Authors: Zuniga, Jorge; McCurry, Malcolm; Trafton, J. Gregory
• Is Part Of: Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Volume 58:Part 1(2014)
• Page Start: 827
• Page End: 831
• Publication Date: 2014-09
• Subjects: Human engineering -- Congresses; 620.8205
• DOI: 10.1177/1541931214581174
• Languages: English
• ISSNs: 1541-9312

Abstract

This paper discusses the first experiment in a series designed to systematically understand the different characteristics of an automated system that lead to trust in automation. We also discuss a simple process model, which helps us understand the results. Our experimental paradigm suggests that participants are agnostic to the automation's behavior; instead, they merely focus on alarm rate. A process model suggests this is the result of a simple reward structure and a non-explicit cost of trusting the automation.