The Future Scope of Netnography and Social Network Analysis in the Field of Marketing. Issue 1 (2nd January 2018)

• Record Type: Journal Article
• Authors: Sharma, Radhika; Ahuja, Vandana; Alavi, Shirin
• Is Part Of: Journal of Internet commerce. Volume 17:Issue 1(2018)
• Page Start: 26
• Page End: 45
• Publication Date: 2018-01-02
• Subjects: Netnography -- online marketing -- Social Network Analysis; Electronic commerce -- Periodicals; Telemarketing -- Periodicals; 658.87205
• DOI: 10.1080/15332861.2017.1423533
• Languages: English
• ISSNs: 1533-2861

Abstract

ABSTRACT: The marketing landscape has evolved to a great extent with the advent of Internet strategy integration, refined Internet marketing metrics, increase in wireless networking, rising consumer ownership of computers, the era of big data and e-commerce, influencer marketing, and the evolution of the Internet. To tap this virtual environment, newer methods of Internet research are required. This article studies the usage of two Internet research methodologies—Netnography and Social Network Analysis—and explores their potential toward the domain of marketing. An exhaustive literature review was conducted and after analyzing the previously published literature in this domain, it is seen that a clear link between these methodologies and the field of marketing has not been established. With a detailed analysis of previously published research work, using these two methodologies the authors are able to derive correlations with marketing concepts and are able to establish the future potential of the two methodologies of Netnography and Social Network Analysis as marketing research methodologies.