Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement. (June 2018)

• Record Type: Journal Article
• Authors: Falco, Enzo; Kleinhans, Reinout
• Is Part Of: International journal of information management. Volume 40(2018)
• Page Start: 17
• Page End: 20
• Publication Date: 2018-06
• Subjects: Digital participatory platforms -- Local government challenges -- Citizen engagement -- Civic technology; Social sciences -- Information services -- Periodicals; Social sciences -- Research -- Periodicals; Information science -- Periodicals; Management information systems -- Periodicals; Knowledge management -- Periodicals; Sciences sociales -- Documentation, Services de -- Périodiques; Sciences sociales -- Recherche -- Périodiques; Sciences de l'information -- Périodiques; Systèmes d'information de gestion -- Périodiques; Information science; Management information systems; Social sciences -- Information services; Social sciences -- Research; Periodicals; Electronic journals; 025.52068
• DOI: 10.1016/j.ijinfomgt.2018.01.007
• Languages: English
• ISSNs: 0268-4012

Abstract

Abstract: Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments.