Middle-range theorizing on logistics customer service. Issue 1 (12th February 2018)

• Record Type: Journal Article
• Authors: Pellathy, Daniel A.; In, Joonhwan; Mollenkopf, Diane A.; Stank, Theodore P.
• Is Part Of: International journal of physical distribution & logistics management. Volume 48:Issue 1(2018)
• Page Start: 2
• Page End: 18
• Publication Date: 2018-02-12
• Subjects: Middle-range theory -- Behavioural logistics -- Logistics customer service -- Supply chain complexity -- Supply chain digitization -- Time-based competition; Physical distribution of goods -- Management -- Periodicals; Business logistics -- Periodicals; Materials management -- Periodicals; 658.788
• DOI: 10.1108/IJPDLM-10-2017-0329
• Languages: English
• ISSNs: 0960-0035

Abstract

Abstract : Purpose: The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas. Design/methodology/approach: The paper applies Stank et al. 's (2017) framework for middle-ranging theorizing in logistics to develop a research framework and agenda that can guide future LCS research. Results are generated through a review of the LCS literature and an application of the main concepts of middle-range theorizing. Findings: The paper outlines opportunities for middle-range research that would extend LCS knowledge in the areas of human and behavioral factors, time-based competition, supply chain complexity, and digitization and technological innovation. Research limitations/implications: Describing the main characteristics of middle-range theorizing and how middle-range theorizing can be fruitfully applied to LCS research should help to stimulate new knowledge creation in this important area of supply chain logistics management. Practical implications: By focusing on why and when questions, middle-range theorizing engages with the practical realities of LCS that interest managers and students. Middle-range theorizing moves researchers toward developing a detailed understanding of what actually has to change in order for desired LCS-related outcomes to occur and the contextual factors likely impacting the change process. The paper should, therefore, allow managers to better translate LCS theory into action. Originality/value: Middle-range theorizing remains new to the supply chain logistics field. The application of middle-range theorizing to LCS research, and logistics research more generally, demands new perspectives on established relationships with the potential to drive original research in areas most relevant to managers.