The acceptance of mobile government from a citizens' perspective: Identifying perceived risks and perceived benefits. (September 2014)

• Record Type: Journal Article
• Authors: Ohme, Jakob
• Is Part Of: Mobile media & communication. Volume 2:Number 3(2014:Sep.)
• Page Start: 298
• Page End: 317
• Publication Date: 2014-09
• Subjects: E-government -- mobile government -- perceived risk -- TAM -- TPB; Mobile communication systems -- Periodicals; 384.53
• DOI: 10.1177/2050157914533696
• Languages: English
• ISSNs: 2050-1579

Abstract

Mobile government (in short: m-government) is just at the beginning of its rise as a future trend of e-government. Considering technical advancements such as mobile Internet, smartphones, and tablet-PCs, m-government represents a tremendous new potential for the communication between governments and citizens. There are many examples of failures of early e-government projects due to a lack of consideration of users' requirements. Against this background, this article tries to contribute to governmental communication processes by addressing the driving factors influencing the acceptance of mobile government among e-government users. Extending the approaches of the technology acceptance model (TAM; Davis, Bagozzi, & Warshaw, 1989) and the theory of planned behavior (TPB; Ajzen, 1991) to mobile government, a new m-government acceptance model was developed. It shows that the intention to use m-government is significantly influenced by both, factors users see as a benefit but also by factors of perceived risks.