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HARVARD Citation
Kilian, T. et al. (2018). Oh my gosh, I got to get out of this place! A qualitative study of vicarious embarrassment in service encounters. Psychology & marketing. 35 (1), pp. 79-95. [Online].
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Kilian, T. et al. (2018). Oh my gosh, I got to get out of this place! A qualitative study of vicarious embarrassment in service encounters. Psychology & marketing. 35 (1), pp. 79-95. [Online].