Qualitative analysis and conceptual mapping of patient experiences in home health care. Issue 1 (2nd January 2018)

• Record Type: Journal Article
• Authors: Lines, Lisa M.; Anderson, Wayne L.; Blackmon, Brian D.; Pronier, Cristalle R.; Allen, Rachael W.; Kenyon, Anne E.
• Is Part Of: Home health care services quarterly. Volume 37:Issue 1(2018)
• Page Start: 25
• Page End: 40
• Publication Date: 2018-01-02
• Subjects: Clinical practice -- home health care -- surveys -- community and home care: quality of care/evaluation of services -- focus groups -- interviews -- conceptual framework -- patient experience; Home care services -- Periodicals; Home care services -- United States -- Periodicals; Home Care Services -- Periodicals; 362.14
• DOI: 10.1080/01621424.2017.1421490
• Languages: English
• ISSNs: 0162-1424

Abstract

ABSTRACT: This study explored patient experiences in home health care through a literature review, focus groups, and interviews. Our goal was to develop a conceptual map of home health care patient experience domains. The conceptual map identifies technical and personal spheres of care, relating prior studies to new focus group and interview findings and identifying the most important domains of care. Study participants ( n = 35) most frequently reported the most important domain as staff who are caring, supportive, patient, empathetic, respectful, and considerate (endorsed by 29% of participants). The conceptual map includes 114 discrete domains.