Product–service system design concept development based on product and service integration. (1st January 2015)

• Record Type: Journal Article
• Authors: Sutanto, Agus; Yuliandra, Berry; Tjahjono, Benny; Hadiguna, Rika Ampuh
• Is Part Of: Journal of design research. Volume 13:Number 1(2015)
• Page Start: 1
• Page End: 19
• Publication Date: 2015-01-01
• Subjects: product–service systems -- PSS design methodology -- added value -- design concept -- design requirements -- consumer needs -- system design -- integration -- mobile phones -- cell phones -- product design -- service design; Design -- Human factors -- Periodicals; Design -- Methodology -- Periodicals; Design, Industrial -- Periodicals; 745.405
• DOI: 10.1504/JDR.2015.067224
• Languages: English
• ISSNs: 1748-3050

Abstract

Today's business environment puts pressure on many high–technology companies to continuously improve the value of their products and services to remain competitive. Product–service system (PSS) is an emerging paradigm that enables a tighter integration between product and service offering. The research described in this paper aims to propose a new PSS design methodology based on the integrated product and service design requirements. The process consists of three stages: the identification of design requirements, the determination of design requirements rating and the integration of product and service design requirement in order to develop a PSS design concept. A case study of mobile phones design has been chosen to validate the proposed PSS design methodology.