Requirements for modelling interoperability in knowledge intensive service systems based on BeerLL. (1st January 2011)

• Record Type: Journal Article
• Authors: Hofman, Wout; Tan, Yaohua
• Is Part Of: International journal of services technology and management. Volume 16:Number 2(2011)
• Page Start: 191
• Page End: 207
• Publication Date: 2011-01-01
• Subjects: service system -- service science -- mediation -- web services -- Web Service Modelling Ontology -- WMSO -- e-customs -- ITAIDE; Service industries -- Management -- Periodicals; Service industries -- Technological innovations -- Periodicals; 658.005
• DOI: 10.1504/IJSTM.2011.042596
• Languages: English
• ISSNs: 1460-6720

Abstract

Service systems in general take a holistic approach to include several aspects, e.g., organisational structure, economics, people, and IT. They are in principle not limited to organisational boundaries. This paper considers a multi-actor service system of collaborating organisations for value exchange (the Beer Living Lab) to analyse the applicability of a particular modelling technique for interoperability modelling in service systems. This paper will look at Web Service Modelling Ontology (WSMO), an open standard for abstractly specifying interoperability. The central core of WSMO is mediation between goals of service consumers and capabilities of service providers. It can easily be applied to simple, atomic interaction patterns like request – response, but usability of WSMO for modelling knowledge intensive service systems is insufficient. Modelling service systems comprising many organisations must support autonomy of those organisations.