Human content filtering in Twitter: The influence of metadata. Issue 74 (February 2015)

• Record Type: Journal Article
• Authors: Chorley, Martin J.; Colombo, Gualtiero B.; Allen, Stuart M.; Whitaker, Roger M.
• Is Part Of: International journal of human-computer studies. Issue 74(2015)
• Page Start: 32
• Page End: 40
• Publication Date: 2015-02
• Subjects: Decision-making -- Twitter -- Metadata -- Cues -- Recognition; Human-machine systems -- Periodicals; Systems engineering -- Periodicals; Human engineering -- Periodicals; Human engineering; Human-machine systems; Systems engineering; Periodicals; Electronic journals; 004.019
• DOI: 10.1016/j.ijhcs.2014.10.001
• Languages: English
• ISSNs: 1071-5819

Abstract

Abstract: Social micro-blogging systems such as Twitter are designed for rapid and informal communication from a large potential number of participants. Due to the volume of content received, human users must typically skim their timeline of received content and exercise judgement in selecting items for consumption, necessitating a selection process based on heuristics and content meta-data. This selection process is not well understood, yet is important due to its potential use in content management systems. In this research we have conducted an open online experiment in which participants are shown quantitative and qualitative meta-data describing two pieces of Twitter content. Without revealing the text of the tweet, participants are asked to make a selection. We observe the decisions made from 239 surveys and discover insights into human behaviour on decision making for content selection. We find that for qualitative meta-data consumption decisions are driven by online friendship and for quantitative meta-data the largest numerical value presented influences choice. Overall, the 'number of retweets' is found to be the most influential quantitative meta-data, while displaying multiple cues about an author׳s identity provides the strongest qualitative meta-data. When both quantitative and qualitative meta-data is presented, it is the qualitative meta-data (friendship information) that drives selection. The results are consistent with application of the Recognition heuristic, which postulates that when faced with constrained decision-making, humans will tend to exercise judgement based on cues representing familiarity. These findings are useful for future interface design for content filtering and recommendation systems. Abstract : Author-Highlights: We have examined which metadata cues are used when deciding to consume content. The online experiment used Twitter content and users as its subject. Users prefer content from someone with whom they already have a relationship. Users prefer content judged by others to have value (based on number of retweets). Clear metadata signals can affect decision making in content consumption.