In pursuit of rigour and accountability in participatory design. Issue 74 (February 2015)

• Record Type: Journal Article
• Authors: Frauenberger, Christopher; Good, Judith; Fitzpatrick, Geraldine; Iversen, Ole Sejer
• Is Part Of: International journal of human-computer studies. Issue 74(2015)
• Page Start: 93
• Page End: 106
• Publication Date: 2015-02
• Subjects: Participatory design -- Reflective design -- Rigour -- Accountability; Human-machine systems -- Periodicals; Systems engineering -- Periodicals; Human engineering -- Periodicals; Human engineering; Human-machine systems; Systems engineering; Periodicals; Electronic journals; 004.019
• DOI: 10.1016/j.ijhcs.2014.09.004
• Languages: English
• ISSNs: 1071-5819

Abstract

Abstract: The field of Participatory Design (PD) has greatly diversified and we see a broad spectrum of approaches and methodologies emerging. However, to foster its role in designing future interactive technologies, a discussion about accountability and rigour across this spectrum is needed. Rejecting the traditional, positivistic framework, we take inspiration from related fields such as Design Research and Action Research to develop interpretations of these concepts that are rooted in PD׳s own belief system. We argue that unlike in other fields, accountability and rigour are nuanced concepts that are delivered through debate, critique and reflection. A key prerequisite for having such debates is the availability of a language that allows designers, researchers and practitioners to construct solid arguments about the appropriateness of their stances, choices and judgements. To this end, we propose a "tool-to-think-with" that provides such a language by guiding designers, researchers and practitioners through a process of systematic reflection and critical analysis. The tool proposes four lenses to critically reflect on the nature of a PD effort: epistemology, values, stakeholders and outcomes . In a subsequent step, the coherence between the revealed features is analysed and shows whether they pull the project in the same direction or work against each other. Regardless of the flavour of PD, we argue that this coherence of features indicates the level of internal rigour of PD work and that the process of reflection and analysis provides the language to argue for it. We envision our tool to be useful at all stages of PD work: in the planning phase, as part of a reflective practice during the work, and as a means to construct knowledge and advance the field after the fact. We ground our theoretical discussions in a specific PD experience, the ECHOES project, to motivate the tool and to illustrate its workings. Highlights: Participatory Design (PD) requires nuanced concepts of accountability and rigour. Accountability and rigour are constructed through debate, critique and reflection. Our "tool-to-think-with" guides designers in systematic and critical reflection. We provide four lenses for reflection: epistemology, values, stakeholders, outcomes. The "coherence" between reflective perspectives indicates internal rigour of PD work.