Government Communication Effectiveness and Satisfaction with Police Performance: A Large‐Scale Survey Study. (17th May 2016)

• Record Type: Journal Article
• Authors: Ho, Alfred Tat‐Kei; Cho, Wonhyuk
• Is Part Of: Public administration review. Volume 77:Number 2(2017)
• Page Start: 228
• Page End: 239
• Publication Date: 2016-05-17
• Subjects: United States -- Politics and government -- Periodicals; Public administration -- Periodicals; 350
• DOI: 10.1111/puar.12563
• Languages: English
• ISSNs: 0033-3352

Abstract

Abstract: For the last two decades, performance management theories and practices have focused on outcome‐oriented management but have paid little attention to the role of public communication. Using multiple large data sets from Kansas City, Missouri, for 2009–14, this research suggests that the perceived effectiveness of public communication has a more substantial impact on public satisfaction with police protection and crime prevention than neighborhood crime rates and broken windows factors and that perceived effectiveness moderates the negative impact of crime rates. After controlling for residents' demographic characteristics, the authors find that the perceived effectiveness of communication is associated with public satisfaction with the content and quality of the city website and the government television channel. The implications for public safety management and police–citizen relations as well as directions for future research on public communication strategies and public performance management are presented . Abstract : Related Content:Ward and Menifield (PAR March/April 2017) Related Content:Robinson and Ramsey (PAR March/April 2017) Related Content:Pegues (PAR March/April 2017) Related Content:Ward (PAR March/April 2017) Related Content:Epp, Maynard-Moody, and Haider-Markel (PAR March/April 2017) Related Content:Davenport (PAR March/April 2017) Related Content:Eterno, Barrow, and Silverman (PAR March/April 2017) Related Content:DeBenedetto (PAR March/April 2017) Related Content:Hong (PAR March/April 2017) Related Content:Nicholson-Crotty, Nicholson-Crotty, and Fernandez (PAR March/April 2017) Related Content:Jennings and Rubado (PAR March/April 2017) Related Content:Fretwell and Lombardo (PAR March/April 2017) Related Content:Villegas (PAR March/April 2017) Related Content:Rivera and Ward (PAR March/April 2017) Related Content:Menifield (PAR March/April 2017) Related Content:Mead (PAR March/April 2017) Related Content:Middlemass (PAR March/April 2017) Related Content:Rollins and Hilliard (PAR March/April 2017)