Ethics of care and co‐worker relationships in UK banks. (23rd November 2017)

• Record Type: Journal Article
• Authors: Laaser, Knut; Bolton, Sharon
• Is Part Of: New technology, work and employment. Volume 32:Number 3(2017:Nov.)
• Page Start: 213
• Page End: 227
• Publication Date: 2017-11-23
• Subjects: co‐worker relationships -- ethic of care -- electronic performance monitoring -- bank work -- surveillance -- financial services -- target setting -- financialization; Labor supply -- Effect of technological innovations on -- Periodicals; 338.064
• DOI: 10.1111/ntwe.12099
• Languages: English
• ISSNs: 0268-1072

Abstract

Abstract : Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co‐worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co‐worker relationships have become increasingly objectified, resulting in disconnected and conflict‐ridden forms of engagement. The analysis reveals the multi‐layered and necessarily complex nature of co‐worker relationships in a changing technologically driven work environment and highlights the possibilities for people to defend the capacity to care for others from the erosive tendencies of individualised processes.