Relationships among active listening, self-awareness, empathy, and patient-centered care in associate and baccalaureate degree nursing students. (2017)

• Record Type: Journal Article
• Authors: Haley, Brandy; Heo, Seongkum; Wright, Patricia; Barone, Claudia; Rao Rettiganti, Mallikarjuna; Anders, Michael
• Is Part Of: NursingPlus open. Volume 3(2017)
• Page Start: 11
• Page End: 16
• Publication Date: 2017
• Subjects: Nursing students -- Active listening -- Self-awareness -- Empathy -- Patient-centered care; Nursing -- Periodicals; Nursing -- Research -- Periodicals; Midwifery Periodicals; Midwifery -- Research -- Periodicals; 610.7305
• DOI: 10.1016/j.npls.2017.05.001
• Languages: English
• ISSNs: 2352-9008

Abstract

Abstract: Objective: The purpose of this research was to examine the relationships among active listening, self-awareness, empathy, and patient-centered care in nursing students. Background: Empathy and patient-centered care have been associated with better patient outcomes. Active listening and self-awareness are suggested to be associated with empathy, and, in turn, patient-centered care. However, the relationships among active listening, self-awareness, empathy, and patient-centered care have not been investigated. Method: Data on active listening, self-awareness, empathy, and patient-centered care were collected from 53 nursing students, and were analyzed using multiple regression. Results: Active listening ( p < .001) and self-awareness ( p < .001) were significantly associated with empathy. Empathy was significantly associated with patient-centered care ( p = .003). Empathy was a partial mediator of the relationship between active listening and PCC and a full mediator of the relationship between self-awareness and patient-centered care. Conclusion: Improvement in active listening and self-awareness may lead to improvement in empathy, and, in turn, improvement in patient-centered care. Highlights: Active listening was associated with empathy. Self-awareness was associated with empathy. Empathy was significantly associated with PCC.