Analyzing the influence of electronic word of mouth on visit intention: the mediating role of tourists' attitude and city image. Issue 2 (3rd May 2016)

• Record Type: Journal Article
• Authors: Doosti, Shabnam; Jalilvand, Mohammad Reza; Asadi, Ali; Khazaei Pool, Javad; Mehrani Adl, Parisa
• Editors: Morrison, AlastairM
• Is Part Of: International journal of tourism cities. Volume 2:Issue 2(2016)
• Publication Date: 2016-05-03
• Subjects: Tourism -- Periodicals; Cities and towns -- Periodicals; Tourism and city planning -- Periodicals; 338.4791091732
• DOI: 10.1108/IJTC-12-2015-0031
• Languages: English
• ISSNs: 2056-5607

Abstract

Abstract : Purpose: The purpose of this paper is to investigate how electronic word of mouth (e-WOM), attitude, and city image affect tourists' intention to visit a tourism city. Design/methodology/approach: Drawing from the tourism management literature, we hypothesize and test the relationships among e-WOM, attitude, overall city image and visit intentions. Structural equation modeling (SEM) was conducted to test the proposed relationships among the variables. Findings: The empirical results suggested that e-WOM has a positive and significant influence on tourists' attitude and overall city image. Further, e-WOM, attitude towards city, and overall city image were significant determinants of visit intentions. Originality/value: The paper contributes to understand the relationship between four constructs of e-WOM, attitude, and overall city image and visit intentions, tested in city tourism in the context of a tourism city.