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HARVARD Citation
Tontini, G. et al. (2017). Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services. International journal of hospitality management. pp. 106-116. [Online].
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Tontini, G. et al. (2017). Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services. International journal of hospitality management. pp. 106-116. [Online].