Conceptualisation, development and validation of green marketing orientation (GMO) of SMEs in India: A case of electric sector. Issue 2 (2nd September 2014)

• Record Type: Journal Article
• Authors: Chahal, Hardeep; Dangwal, Ramesh; Raina, Swati
• Is Part Of: Journal of global responsibility. Volume 5:Issue 2(2014)
• Page Start: 312
• Page End: 337
• Publication Date: 2014-09-02
• Subjects: Customer satisfaction -- Green marketing -- Emerging economy -- Employee satisfaction -- Green innovation -- Green supply chain management; Social responsibility of business -- Periodicals; Social entrepreneurship -- Periodicals; Ethics -- Periodicals; 658.40805
• DOI: 10.1108/JGR-02-2014-0005
• Languages: English
• ISSNs: 2041-2568

Abstract

Abstract : Purpose: – The purpose of the study is twofold. First, to examine the domain of green marketing construct in the context of small and medium enterprises (SMEs) operating in emerging economies (i.e. India) across electrical industries and, second, to assess its impact on the SMEs performance. Design/methodology/approach: – All the owners of electrical industries (SMEs) operating in Jammu District, that is, 152, were contacted using census method. Findings: – The study identifies and confirms five factors, namely, greening the process, green supply chain management, green strategic policy initiative, proactive energy conservation and green innovation of green marketing as important dimensions of green marketing orientation (GMO) scale. All the dimensions of the GMO scale have positive and significant impacts on performance of the firms. In addition, there exists stronger impact of green marketing dimensions on the customer business to business (B2B) satisfaction and employee retention. Research limitations/implications: – The research has certain unavoidable limitations. First, the study is based on only one sector, that is, electrical industries operating in developing industrial region of India and hence future research is suggested to comprehend green marketing in other green-savvy manufacturing sectors like pharmaceutical sector and service sector like hotels and hospitals. Further, the study has focussed on the development of GMO scale and future studies need to extend research to include variables like green satisfaction, green trust and green loyalty to understand their mediating role in green marketing and performance relationship. Furthermore, the moderating role of variables such as nature and age of the SMEs can also be studied in future research. Practical implications: – GMO allows managers to understand how their firms facilitate green environment and they affect the business outcomes. Furthermore, GMO takes into consideration all important aspects (greening the process, green supply chain management, green strategic policy initiatives, proactive energy conservation and green promotion) which provide better explanatory power and identification of priority areas for managerial attention. GMO can be used by managers to determine which strategies and practices will have the most positive influence on employees' outcome. Originality/value: – This paper can help managers in identifying the perspectives of GMO in electrical sector for the developing countries. Unlike the three dimensions confirmed by studies, this study established five dimensions of green marketing, namely, greening the process green supply chain management, green strategic policy initiatives, proactive energy conservation and green promotion.