Quantifying health literacy and eHealth literacy using existing instruments and browser-based software for tracking online health information seeking behavior. (April 2017)

• Record Type: Journal Article
• Authors: Quinn, Susan; Bond, Raymond; Nugent, Chris
• Is Part Of: Computers in human behavior. Volume 69(2017)
• Page Start: 256
• Page End: 267
• Publication Date: 2017-04
• Subjects: Health literacy -- eHealth literacy -- Online health information seeking behavior; Interactive computer systems -- Periodicals; Man-machine systems -- Periodicals; 004.019
• DOI: 10.1016/j.chb.2016.12.032
• Languages: English
• ISSNs: 0747-5632

Abstract

Abstract: Citizens are increasingly using Internet-based resources to obtain and understand health information at the point of need. The ability to locate, evaluate and use online health information may be influenced by an individual's level of health literacy and eHealth literacy. Those with advanced eHealth literacy skills may utilise more efficient online search strategies and identify higher quality health information resources. This paper describes a study which investigated the associations between health literacy, eHealth literacy and actual online health information seeking behavior. Accurately quantifying online health information seeking behavior can be difficult, which is why we integrated software into the web browser to objectively monitor online interactions, search queries and Uniform Resource Locators. We recruited 54 participants to search for information related to common health topics. We received 307 answers, of which 75.2% were correct. However, despite having adequate health and eHealth literacies, participants relied on search engine results as a guide to locating information resources. Furthermore 96.3% of participants utilised unaccredited health information to answer some questions. The findings suggest that eHealth literate individuals may not always utilise effective online searching strategies. Pearson's product-moment correlation indicated that the relationship between the health and eHealth literacy scores was not statistically significant. Highlights: Our subjects searched online for information related to popular health topics. We assessed the health literacy and eHealth literacy skills of each subject. Subjects used both accredited and uncertified information to complete search tasks. The most common method for locating information was through search engine results.