Reducing Appointment No-Shows: Going from Theory to Practice. (6th June 2013)

• Record Type: Journal Article
• Authors: Molfenter, Todd
• Is Part Of: Substance use & misuse. Volume 48:Number 9(2013)
• Page Start: 743
• Page End: 749
• Publication Date: 2013-06-06
• Subjects: addiction -- no-shows -- attendance -- continuous quality improvement -- patient adherence; Narcotic habit -- Periodicals; Alcoholism -- Periodicals; Substance abuse -- Periodicals; Behavior, Addictive -- Periodicals; Sustance-Related Disorders -- Periodicals; 362.2905
• DOI: 10.3109/10826084.2013.787098
• Languages: English
• ISSNs: 1082-6084

Abstract

Abstract : Addiction appointment no-shows adversely impact clinical outcomes and healthcare productivity. During 2007–2010, 67 treatment organizations in the Strengthening Treatment Access and Retention program were asked to reduce their no-show rates by using practices taken from no-show research and theory. These treatment organizations reduced outpatient no-show rates from 37.4% to 19.9% ( p = .000), demonstrated which practices they preferred to implement, and which practices were most effective in reducing no-show rates. This study provides an applied synthesis of addiction treatment no-show research and suggests future directions for no-show research and practice.