When is computer-mediated intergroup contact most promising? Examining the effect of out-group members' anonymity on prejudice. (December 2017)

• Record Type: Journal Article
• Authors: Schumann, Sandy; Klein, Olivier; Douglas, Karen; Hewstone, Miles
• Is Part Of: Computers in human behavior. Volume 77(2017)
• Page Start: 198
• Page End: 210
• Publication Date: 2017-12
• Subjects: Intergroup contact -- Prejudice -- Anonymity -- Social presence -- Computer-mediated communication; Interactive computer systems -- Periodicals; Man-machine systems -- Periodicals; 004.019
• DOI: 10.1016/j.chb.2017.08.006
• Languages: English
• ISSNs: 0747-5632

Abstract

Abstract: Computer-mediated intergroup contact (CMIC) is a valuable strategy to reduce negative sentiments towards members of different social groups. We examined whether characteristics of communication media that facilitate intergroup encounters shape its effect on out-group attitudes. Specifically, we propose that concealing individuating cues about out-group members during CMIC increases prejudice, as interaction partners are perceived as less socially present. To assess these hypotheses, we conducted two mixed-factorial experiments. Participants engaged in synchronous text-chat with out-group members (Study 1 ) and a confederate (Study 2 ) who either shared or concealed their name and photo. Overall, CMIC reduced negative out-group sentiments.Study 2 showed, however, that out-group members' anonymity decreased perceived social presence, which was associated with less positive evaluations of the CMIC and higher prejudice. In conclusion, CMIC can contribute to conflict resolution interventions, preparing individuals for direct intergroup contact, if its affordances or conversation topics enhance interaction partners' social presence. Highlights: We assessed moderators of successful computer-mediated intergroup contact (CMIC). We showed that out-group members' anonymity during CMIC indirectly shaped prejudice. Anonymity reduced perceived social presence and thereby warm out-group feelings. Lower perceived social presence also predicted less positive evaluations of the CMIC.